Frequently asked questions

Need to know more? Find answers to common questions here.

What is ID?

ID is a digital identity service from Mastercard that helps you apply for, enroll in, log in to, and access services more simply, securely and privately. Rather than manually providing your information when you are trying to complete tasks online or in apps, ID enables you to share your verified information automatically, more securely, and with your consent and control. ID also enables you to do away with passwords and protects your personal information.

Learn about our commitment to responsible data practices. Read our Data Principles.

Discover our guiding principles for building trust in a digital world. Read our Vision Paper.

Understand the practicalities of our identity service. Read our Service Paper

Where can I use my ID?

You can use ID anywhere you see the ID brand mark.

The ID brand mark may appear in different ways, depending on how it is being used: If you are using ID to apply for a loan, then you may see “Apply with ID”. If you are using ID to log in to an app or website, you may see “Log in with ID”.

Use ID to prove you are you and share information more securely and easily.

How do I update my ID?

Moved house? Changed your name? Got a new passport? Manage your identity information using ID. You can update, remove, and manage your information directly from your mobile device. Your ID profile allows you to update your name and address details.

If you have photo ID with your new details, this can be done automatically. Scan your new photo ID and confirm the details. We’ll match your photo and date of birth and then update your name or address.

If you don’t yet have photo ID with your new details you can enter a new address manually, but until verified they may not be accepted when you need to share them. When you get your new photo ID, add it to ID to verify your details.

Can I back up my ID?

You can back up ID from the settings menu. We recommend that you do this whenever you update your information. ID creates a securely encrypted file of your information and your activity. You can choose to save this in your favorite location such as:

  • OneDrive
  • iCloud
  • Dropbox
  • Google Drive

You should keep this file safe in case you need to restore your ID in the future. Remember to take regular backups.

Where is my ID data stored?

Your ID data is encrypted and stored in a secure location on your mobile device. It is not stored in a central database that could be hacked or otherwise accessed by others – it is always with you, on your device. And because your facial biometrics are used to unlock your ID on your device, only you can access and use your data.

Who has access to my ID data?

Only you have access to your ID data. ID allows you to:

  • Manage who you share your information with
  • See exactly what information is being shared
  • Only share the information necessary to complete the task
  • Store information directly on your device and never in a central database

Using ID puts you in control. You are the only one in control of your identity data and share it only when giving your permission. And only the intended recipient can access information from your ID.

What happens if I lose my phone?

If you lose your phone, your data in ID remains encrypted and protected. Many phone handsets come with a remote erase function. We recommend that you follow your device manufacturer’s instructions to do this. Search for “Remote erase [handset] lost phone”. You should also report it lost to your carrier / mobile network provider.

If you have backed up your ID, you will be able to restore it during the set-up of ID from your new device.

What happens if I get a new phone?

You can transfer your ID to a new phone by using the backup and restore process. Before handing back your old phone, take a backup. On your new phone, follow the restore process.

Your data in ID on your old phone remains encrypted and protected. Once you’ve completed the restore to your new phone, you will no longer be able to access ID on your old device.

As a general good practice, we recommend restoring your old phone to factory settings to remove all your information, such as contacts, messages and emails.

What if I want to delete my ID?

You can delete your ID in three simple steps.

  1. Go to Settings
  2. Select My data
  3. Select Delete ID

When you delete your ID, all your data will be permanently removed from your device and you will no longer be able to use your ID.

If you chose to delete your ID, any backup file will no longer work in the restore process. If you want to move your ID to another phone, follow the instructions in “What if I get a new phone?”

Is ID a new company?

ID is a digital identity service by Mastercard in partnership with other leading companies and technology partners. Mastercard takes your privacy and security very seriously, and has designed the service to uphold our guiding principles:

  • Inclusion: Everyone has the right to a digital identity.
  • Ownership: Individuals own their identity and personal data.
  • Simplicity: An individual’s use of their digital identity should be simple and intuitive.
  • Confidentiality: An individual has the right to keep their digital identity information private.
  • Consent: An individual’s digital identity should not be used or shared without their explicit consent, or as permitted by law.
  • Transparency: Individuals have the right to understand how their digital identity data is used and shared.
  • Security & Integrity: Identity data and transactions that involve an individual’s digital identity should be held with the highest standards of security and integrity.
  • Data Rights: Individuals should have the right to access, correct and delete their identity data and the right to recourse if their rights are violated.
  • Fair Use: An individual’s identity data will be used only for legitimate, fair, and non-discriminatory purposes.
  • Choice: Individuals should have a choice of trusted digital identity providers and the right to opt out or to change providers.

Because ID is backed by Mastercard, you can be confident in the reliability of the service and our commitment to these principles.

To learn more about Mastercard’s Data Responsibility Imperative, visit

I’m interested in signing up, where can I get ID?

ID is currently being piloted with small groups of individuals and can only be obtained with an invitation. Following further testing and feedback gathering, ID will be launched in select countries, and with various of our partners. Over time it will expand to more countries. Please check back in the future for news about ID launching in your area.